Refund policy
Return Policy
1. Timeframe: Returns are accepted within 14 days of delivery.
2. Condition: Perfumes must be in their original packaging, unopened, and undamaged.
3. Refund: Refunds will be issued in the original payment method, minus any shipping costs.
4. Restocking Fee: A 10% restocking fee may be applied to returned items.
Exchange Policy
1. Timeframe: Exchanges are accepted within 14 days of delivery.
2. Condition: Perfumes must be in their original packaging, unopened, and undamaged.
3. Exchange Process: Customers must contact our customer service team to initiate the exchange process.
4. Shipping: Customers are responsible for return shipping costs. We will cover shipping costs for the exchanged item.
General Terms and Conditions
1. Defective or Damaged Items: If an item is defective or damaged, please contact our customer service team within 3 days of delivery.
2. Missing Items: If an item is missing, please contact our customer service team within 3 days of delivery.
3. Gift Returns: Gift returns are subject to the same return and exchange policies.
4. Final Sale Items: Final sale items are not eligible for returns or exchanges.
